Where to Find Help

The following resources are available to help you locate answers to your questions about the Open SiteSearch software.

Documentation Site
Product Information
Product Support
User Community

Open SiteSearch Documentation Site

Any Open SiteSearch user may access the Open SiteSearch Documentation Site 24 hours a day. The site contains the latest documentation and reference materials supporting the Open SiteSearch software.

Use the following resources in the Documentation site to help find the information you need:

• Use the Search feature of the site to locate information about a particular topic.
• Visit the Product Updates section and Known Bug List for up-to-date information about product releases, patches, and fixes to the software.
• To view a list of every topic available in the site, go to the Master Table of Contents.
• To view more information about the Open SiteSearch Open Source project, visit the Open SiteSearch Open Source Project web page.

Open SiteSearch Product Information

For general product information, visit the Open SiteSearch Home Page.

Open SiteSearch Product Support

Maintenance Contract

Open SiteSearch Product Support is available to users who have purchased the optional maintenance contract. Product Support is available via phone, FAX, and e-mail during regular business hours (8 a.m. to 5 p.m., EST) at the following numbers and addresses.

• Phone: 1-800-848-5878, ext. 6414
• International: 1-614-764-6414
• Fax: 1-614-718-7300
• E-mail:

• Visit the Documentation Site and search for information related to the problem.
• Review the Known Bug List to determine if the problem has been previously logged and/or fixed.
• Review the Troubleshooting the WebZ System for debugging strategies and tips to help you pinpoint and resolve the software problem.

When contacting product support, be sure to know the Open SiteSearch software version and operating platform you are using, and have a detailed description of the problem you are encountering.

Open Source Support

Open SiteSearch Product Support is available to the Open Source community with the purchase of an optional maintenance contract. Open SiteSearch Open Source Support is available directly from the Open Source community via the OCLC SiteSearch Open Source listserv. Members of the Open Source community are responsible for helping each other with support and development issues.

Open SiteSearch User Community

The Open SiteSearch Open Source listserv is a very useful resource for sharing and obtaining information about the Open SiteSearch software. Users who post questions to the listserv receive answers and feedback often within minutes of the post. For more information about the SiteSearch Open Source Project, go to the SiteSearch Open Source web site.