Custom Services: Creative Solutions
Kara Byerly, Manager OCLC SiteSearch User Services

Open SiteSearch users are already familiar with the training and basic support services available through SiteSearch. But if you have a one-a-kind project or don't have the time or resources to create the environment you really want, then you might consider another service available to our users: Custom Services. Custom Services means creative solutions. We have the technical staff and experience to develop specialized looks and features that meet the needs of your patrons. No one knows your patrons better than you. So we listen intently to your requirements in order to present a workable solution. Regardless of the size or scope of your project, when you're looking for quality, reliability and timeliness, consider Custom Services.

What is Custom Services?

Custom Services is a component of Open SiteSearch User Services. It is comprised of a team of developers and support staff each with an extensive understanding of SiteSearch -- the same people who develop the software and answer user problems submitted to the Product Support. Custom Services handles any type of customization requirement you may have. Your needs direct Custom Services. Typically Custom Services develops solutions from OCLC's offices in Dublin OH. Any work done on your system is usually handled remotely. However, Custom Services can also provide in-house solutions depending on the nature of the project.

How does Custom Services differ from Product Support?

Custom Services differs from Product Support in the degree of assistance provided to users. Product Support troubleshoots problems experienced with installing and operating the software. Depending on the scale of the request, Product Support may also offer helpful suggestions on how to make changes to the user's environment. Product Support will not make the changes itself, however. Custom Services will contract with a you to provide a specified service or software for delivery.

What is the evaluation period?

Custom Services provides a two-week period for evaluating deliverables. We test software extensively prior to delivery and ask you to thoroughly check that the software functions correctly in your home environment. If the work solves the your stated needs, billing proceeds. If the you do not accept the work, OCLC will diagnose the problem and continue refining the deliverables.

How do I get a quote?

Contact Kara Byerly, Manager of Open SiteSearch User Services, to arrange for an informational interview to learn the needs and specifications of your project. Kara can be reached by phone at 800/848-5878 x6402 or by email at . OCLC will then outline a project plan for your consideration. If the proposal is acceptable, OCLC will send a formal quote with project scope, detailed items, costs and timeline for deliverables.